Privacy Information (including CCTV)
Who we are
Elements Live Lounge Ltd (“we”, “us”, “our”) operates this website: https://www.elementslive.uk and our physical venue.
If you have any questions about this page or how we handle data, you can contact us via the details on our website.
Website use
Comments
If you leave a comment on our website, we collect the information shown in the form (such as your name and email address), along with your IP address and browser information. This helps us detect and prevent spam.
If you use Gravatar, an anonymised version of your email address may be sent to that service. You can view their privacy policy here: https://automattic.com/privacy/
Media uploads
If you upload images to the website, please avoid including embedded location data (EXIF GPS), as this information can be visible to others.
Cookies
Our website uses minimal cookies, primarily for basic functionality:
- If you leave a comment, you may choose to save your name and email in cookies for convenience
- Login-related cookies are used if you access administrative areas of the site
- These cookies do not track you for advertising or analytics purposes
We do not use tracking or marketing cookies.
Embedded content
Some pages may include embedded content (for example, videos or images). This content behaves as if you have visited the third-party website directly, and those sites may collect data in line with their own policies.
How we use your data
We only use personal data where necessary, including:
- Managing website functionality
- Preventing spam or misuse
- Responding to enquiries
We do not sell personal data or use it for third-party marketing.
Marketing and loyalty schemes
From time to time, we may offer promotions, mailing lists, or customer loyalty schemes.
If you choose to take part, we may collect basic contact details such as your name and email address.
- We will only send marketing communications where you have clearly opted in
- You can unsubscribe at any time using the link provided or by contacting us
- We will only use your information for our own communications and will not share it with third parties for marketing purposes
Social media and public platforms
We are active on social media and other public platforms.
Any content you post or interact with on these platforms is subject to the privacy settings and policies of those services. We do not control how those platforms use your data.
If you contact us via social media, we may retain that correspondence to respond to your enquiry.
Data retention
- Comments and their metadata may be stored indefinitely
- User account information (if applicable) is stored while the account is active
- Marketing data (where you have opted in) is retained until you unsubscribe or ask us to remove it
Your rights
You have the right to:
- Request a copy of personal data we hold about you
- Request correction or deletion of your data where appropriate
Some data may need to be retained for legal or security reasons.
CCTV at our venue
We use CCTV at Elements Live Lounge for crime prevention and public safety.
What we record
Our system records video images in and around the venue.
Why we use CCTV
- To help keep customers, staff, and performers safe
- To prevent and detect crime and anti-social behaviour
- To assist with incident investigation where necessary
How long footage is kept
CCTV footage is retained for a limited period and is automatically overwritten.
In most cases, footage is kept for a minimum of 31 days, with some recordings retained for a longer period where system capacity allows. Storage duration can vary depending on factors such as recording quality and system usage, but footage is not kept indefinitely.
Relevant footage may be securely retained for longer where required for investigation or legal purposes.
Who we share it with
Footage may be shared with law enforcement or relevant authorities where required for the prevention or investigation of crime.
Your rights
You can request access to CCTV footage that includes you. To help us locate it, you will need to provide:
- Date and approximate time
- Where you were in the venue
- A description of yourself
We may not be able to provide footage where it would affect the privacy of others, where it cannot reasonably be located, or where exemptions apply.
Changes to this page
We may update this page occasionally to reflect changes in how we operate or for legal reasons. Please check back periodically.
Contact
For any privacy-related queries, please refer to the contact details listed on our website.